Refund Policy
Effective and last updated: 10 August 2026 · Questions? [email protected]
Australian Consumer Law
This policy is in addition to rights and remedies that cannot be excluded under the Australian Consumer Law. You may be entitled to repair, replacement, re-supply, refund or compensation if a service fails an applicable consumer guarantee. Nothing below limits those rights.
Seven-day trial
Where offered, A$0 is charged when the seven-day trial starts. Cancel through Account or Manage Plan before the trial end displayed at checkout to prevent the first monthly charge. Otherwise the subscription starts charging at the disclosed monthly price when the trial ends and renews monthly until cancelled.
14-day first-payment guarantee
In addition to statutory rights, if you are not satisfied, request cancellation and a refund within 14 calendar days after your first successful subscription payment by emailing [email protected]. Once eligibility is confirmed, we refund that first subscription payment to the original method. The guarantee applies once per customer and excludes later renewals, add-ons, third-party charges, fraud and abuse.
Monthly renewals
After the guarantee window, paid fees are generally non-refundable for change of mind. Cancel before the next renewal to prevent the next charge; access normally continues until the current paid period ends. We may provide a pro-rata or goodwill refund at our discretion and always provide remedies required by law.
Incorrect or unauthorised charges
Contact [email protected] promptly with the account email, charge date and amount. We will investigate with our payment provider. If a charge is confirmed as duplicate, incorrect or unauthorised, we will correct or refund it as appropriate. You should also secure your account and payment method.
Refund timing
Approved refunds are submitted to the original payment method. Bank and card-network processing times are outside our control and commonly take several business days. We confirm when the refund has been submitted.
Contact
Richard Baldwin, NSW 2867, Australia. [email protected].