Refund policy

About this policy

This refund policy explains when you can request a refund for a Scroll Ready subscription, how to do it, and what to expect afterwards. It is written to comply with the Paddle Buyer Terms, applicable consumer protection law in the United Kingdom, European Union, and Australia, and our own commitments to customers.

Scroll Ready subscriptions are sold through Paddle. Paddle.com Market Limited (and its affiliates, together "Paddle") acts as the merchant of record for purchases, which means Paddle handles billing, tax, and the payment relationship on our behalf. Charges on your card or bank statement appear under "Paddle.net" or a similar Paddle-branded descriptor. The product, the service, and any refund decision are provided by Scroll Ready.

Standard 14-day refund window

You can request a full refund of the most recent subscription charge within 14 days of that charge, for any reason, on any paid plan. This covers your first purchase and every later renewal. You do not need to justify the request or explain what went wrong.

Refunds are issued to the original payment method. Most refunds clear within 5 to 10 business days, depending on your bank or card issuer. If the original method is no longer available, Paddle will work with you on an alternative payout where possible.

How to request a refund

Email support@scrollready.com from the email address on your Scroll Ready account and tell us you would like a refund. Include the date of the charge and, if you have it, the Paddle order or invoice number from your receipt email. That is all we need.

You can also request a refund directly through Paddle by replying to the receipt email Paddle sent at the time of purchase, or by using the Paddle buyer support portal at paddle.net. Either route reaches the same outcome.

Subscription cancellations

You can cancel future renewals at any time from account settings or by emailing support@scrollready.com. Cancellation stops the next charge but does not by itself refund a charge already made. To stop renewing AND get money back for a recent charge, ask for a refund as well — we will handle both in the same reply.

After cancellation, your account stays active until the end of the period you already paid for. You keep access to scheduling, inbox, analytics, exports, and connected accounts until that date. No partial refunds are issued for unused days inside a current billing period unless a separate statutory right applies (see below).

Refunds outside the 14-day window

We will also refund a charge outside the 14-day window if the service was materially broken for you — for example a sustained outage, a billing error, a duplicate charge, a charge after a cancellation we failed to action, or a feature you specifically signed up for that did not work as described. Reach out and we will sort it.

We may decline a refund where there is clear evidence of abuse, for example use of the product to send bulk spam, to publish content that breached platform rules and caused account bans, or to extract paid features and then immediately request a refund on every renewal in a pattern of misuse.

Statutory consumer rights

Nothing in this policy limits the rights you have under the laws that apply to you as a consumer. United Kingdom and European Union customers have a 14-day right of withdrawal for digital services under the Consumer Contracts Regulations 2013 and the Consumer Rights Directive (Directive 2011/83/EU). Australian customers have rights under the Australian Consumer Law, including remedies where a service is not delivered with due care and skill or is unfit for a disclosed purpose. Customers in other jurisdictions keep any equivalent local rights.

If a statutory right gives you a better outcome than this policy, the statutory right wins.

Chargebacks and disputes

Before opening a chargeback with your bank or card issuer, please contact support@scrollready.com or Paddle buyer support first. Almost every dispute we have ever seen — a charge you did not recognise, a renewal you wanted to cancel, a price that did not match what you remembered — is faster and cleaner to resolve directly than through a chargeback, and a refund through us will reach you sooner than a chargeback would.

If a chargeback is opened, Paddle will respond to it on our behalf with the receipt, the access logs, and any prior correspondence. The outcome is decided by the card network, not by us or Paddle.

Contact

Refund requests, billing questions, and anything else covered by this policy can be sent to support@scrollready.com. We reply to refund requests within one business day in nearly all cases.